Returns Policy

At Phil O’Sullivan Electrical, we understand that sometimes returns are necessary. That's why we have a comprehensive returns policy in place to ensure your satisfaction with your electrical goods purchase.

1. Eligibility: To be eligible for a return, your electrical goods must be unused and in the same condition that you received them. They must also be in the original packaging.

2. Timeframe: You have 30 days from the date of purchase to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.

3. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please make sure to keep your receipt safe.

4. Return Process: To initiate a return, please contact our customer service team at info@poselec.ie or +353 214319880 / +353 214319881. They will guide you through the return process and provide you with all the details on how to submit a return.

5. Shipping: You will be responsible for paying the shipping costs for returning your electrical goods. Shipping costs are non-refundable.

6. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Exchanges: If you wish to exchange your electrical goods for a different product, please contact our customer service team. They will assist you in finding a suitable replacement and guide you through the exchange process.

8. Faulty or Damaged Goods: In the rare event that you receive faulty or damaged electrical goods, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances.

9. Non-Returnable Items: Certain types of electrical goods are non-returnable, including but not limited to software, downloadable products, and gift cards. To learn more about what items are non-returnable you can reach us through email or by phone directly prior to making a purchase with us.

10. Store Credit: If you are not eligible for a refund but still wish to return your electrical goods, we may offer you store credit as an alternative.

11. Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.

12. Changes to the Returns Policy: We reserve the right to make changes to our returns policy at any time. Any changes will be effective immediately upon posting on our website.

For any further questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your electrical goods purchase. Thank you for shopping with Phil O'Sullivan Electrical.